You entered the bonus code but the free spins never appeared, and now the welcome offer shows as already used. The most common cause is a missed wagering requirement or a deposit that did not meet the minimum amount.
Withdrawal Pending Longer Than Expected
You see a green checkmark next to the withdrawal request but the status stays on “pending” for hours or days.
- Your account still has an active bonus that must be wagered first.
- The payment method you chose has its own processing queue.
- Your identity verification (KYC) is incomplete or still under review.
- The withdrawal amount is above the daily or weekly limit.
- You recently changed your password or personal details, which triggered a security hold.
- Log in and open the cashier. Check if any bonus is still active. If yes, complete the wagering requirement in your profile.
- Go to the verification section. Look for a request to upload a document such as a passport or a utility bill. Upload a clear photo of each requested document.
- Cancel the pending withdrawal if it has not entered processing. Then split the amount into smaller requests that stay within the limit shown in the cashier.
- Wait at least one full business day after submitting documents. The review team works during weekday hours.
- Do not request another withdrawal while one is pending. Duplicate requests reset the process.
- Check the transaction history. If the status changed to “completed” but the money is not in your account, contact your payment provider.
- If none of the steps above changes the status, send a support ticket. Include your account email and the withdrawal ID.
Contact support if the pending status lasts longer than the period shown in the cashier page after you have completed verification and cleared the bonus.
Cannot Log In or Account Locked After Failed Attempts
You type your email and password but see a red message that says “account locked” or “too many attempts.”
- You entered the wrong password more than five times in a row.
- Someone else tried to access your account from a different device or location.
- You used a password that does not match the one on file, especially after a recent reset.
- The browser saved an old password that is no longer valid.
- Your account is temporarily disabled due to a security alert from the casino Spinbit system.
- Click the “Forgot password” link on the login page. Enter the email address you used to register.
- Open your email inbox and find the password reset message from Spinbit bonus. It may arrive within a few minutes.
- Click the reset link and create a new password with at least one capital letter, one number, and one special character.
- Clear your browser cache and cookies from the last seven days. Restart the browser.
- Try logging in again with the new password. Do not use autofill. Type it manually.
- If the account still shows as locked, wait one hour before attempting again. The lock timer resets automatically.
- Enable two-factor authentication (2FA) after you regain access. This prevents future lockouts from unrecognized login attempts.
Contact support if the lock persists for more than two hours after you reset the password and cleared the browser.
Welcome Bonus or Free Spins Not Credited
You made the first deposit or entered the promo code but see zero bonus funds in your balance and no free spins in the game lobby.
- The deposit amount was below the minimum required for the welcome offer.
- You used a payment method that is excluded from the bonus (often e-wallets).
- The bonus code was misspelled or entered in the wrong field.
- You already claimed a previous welcome offer under the same account.
- The bonus has expired because you did not activate it within the registration period.
- Log in and open the bonus or promotion page. Read the current welcome offer terms to see the minimum deposit amount and the list of eligible payment methods.
- If your deposit used a payment method that is not listed as eligible, make a new deposit using a method that is accepted, such as a credit card or a bank transfer.
- Go back to the deposit screen. Look for a field labeled “bonus code” or “promo code.” Type the code exactly as it appears in the promotion, without spaces.
- Complete a new deposit that meets or exceeds the minimum amount. The bonus should appear instantly.
- If the bonus still does not show, check the “My Bonuses” section. Some casinos require you to manually claim the bonus there before it activates.
- Verify that no other bonus is currently running on your account. Only one active bonus is allowed at a time.
- Restart the game client or reload the browser. Free spins sometimes load after a few minutes once the bonus is active.
Contact support if the bonus is not in your account within one hour after you meet all the requirements and have checked the bonus section.
Always read the short summary of the bonus terms before you deposit. That one glance saves you from most of the problems described above.